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Terms and Conditions

We Ukraine Adventures and our subsidiary companies (all collectively known in our Terms and Conditions as Ukraine Adventures including this Website Ukraine Connections) endeavor to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel products specified and that all bookings are accepted on the following conditions.

Holiday / Travel Contract
Once a booking is made, the customer (lead name) guarantees that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This demonstrates the lead passengers agreement to pay the balance outstanding (if applicable) and understanding that if the balance is not paid within the time scale, Ukraine Adventures reserve the right to cancel any arrangements made. This contract is made on the terms of these booking conditions which are governed by English and Ukrainian law and we both agree to submit to the jurisdiction of the English courts at all times.

Correct Spelling of Surnames
All names, titles and initials of those travelling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred. Please note that in all cases the lead name on the reservation must be 18 years or over at the time of booking. The lead name will be in contract with the supplier and will be responsible for the information provided to the agent for all members of the party this includes the correct spelling of names, title, age, passport and visa information and ensuring that all party members travel with full valid travel insurance.

Suppliers Terms and Conditions

Ukraine Adventures and it's subsidiary companies acts as agents to the suppliers (eg. the accommodation providers, the airlines, train companies, bus and coach companies, the car hire companies, and any other tour operator or supplier we may use) with whom we book on your behalf. Consequently each supplier's terms and conditions will apply to your booking and copies are available upon request where available. These might not necessarilly be in English.

Availability

All travel products and services featured on this website are subject to availability. We reserve the right to change all or some of client's requirements booked with us if there are circumstances that arise which are beyond our control.

Insurance

Each passenger must travel with adequate insurance cover. Such insurance will ensure that you are covered against unforeseen cancellation charges, loss of luggage, personal injury and any medical costs incurred whilst away from home (subject to approval), personal liability claims, loss of money etc. We recommend that you have an insurance policy in place at the time of booking to insure against possible cancellation costs.

Ukraine Travel Ticket Allocation and Purchase
All Ukrainian internal travel tickets will be made available to you on your arrival in Ukraine by delivery or by collection. We do not post travel tickets from Ukraine to other countries unless prior arrangements have been made. Extra costs may be charged for the delivery of any tickets to parts of Ukraine or abroad, if the client is not starting his/her/their journey in Kiev. For all tickets purchased by us on behalf of you in Ukraine we will send clients 'scanned or faxed copies' for your records once these tickets have been purchased on your behalf. The originals are kept in Ukraine and will be given to you in Ukraine. Ukraine Adventures abides by the following Ukrainian Law on the issue of internal travel tickets : "On Approval of the Rules for Transportation of Passengers, luggage, cargo and mail by the railway transport of Ukraine" dated 27 December 2006. "p. 2.38. The issuance of the tickets is realized after showing the passport or other document proving one's identity (military id, driver's licence, official id), or their photocopies to put the person's name and initials on the ticket"

Departure / Arrival

Ukraine Adventures is not liable if there is any change by the carrier to a departure/arrival time or date previously given to you or shown on your ticket whether by the carrier you are using to gain entry/departure into Ukraine or by carriers used in Ukraine.

Passports and Visas

All clients must be in possession of a valid passport as per the rules of : the Ukrainian government, the country who issued you your passport or the carrier you use to gain entry into Ukraine. Persons over 16 on the day of travel must have their own passport. Those travelling on family passports must travel with the main passport holder.You must inform Ukraine Adventures at the time of your enquiry of the nationality of the passport you hold so that correct visa information can be sourced if necessary. Citizens of the Europen Union countries, USA, Canada, Switzerland, Liechtenstein, Japan, Andorra, Vatican, Iceland, Monaco, Norway and San Marino do not need a visa to enter Ukraine if their stay in Ukraine does not exceed 90 days. Please ensure if making a late booking that you will have enough time to obtain the necessary visas if required. It is your responsibility to ensure you have the correct passport and visa documentation in time. Neither we nor t he suppliers accept any responsibility if you cannot travel because you have failed to comply with any passport, visa or immigration requirements.

Medical Advice and Inoculations
Please seek your doctor's advice for specific information relating to your journey.

Travel Advice

Ukraine Adventures will do the utmost to advise you on all necessary travel advice for your visit to Ukraine. We also advise that you check with the Foreign Affairs Department of your country or the Ukraine Embassy in your country.

Prices
All prices are subject to availability and to final confirmation from the supplier. All prices advertised on the websites are subject to change without prior warning. Our suppliers reserve the right to alter their prices without notice being given.

Payment
Generally full payment is payable at the time of booking. There may be times when we ask you to pay us a compulsory prepayment percentage of the invoice total at the time of booking with the balance being paid to our representatives / agents on your arrival into Ukraine. You will be informed of this at time of booking.

You can make your payment, by PayPal, by sending cheques to our UK office, by bank transfer, by depositing cash into our UK bank account or by Western Union direct to our agents/representatives in Ukraine. It would help us if you could copy the reference from the top of the receipt onto the back of any cheques.

All bank charges for wired transfers from both the UK and from abroad must be paid by the payer.

"Any customer money paid to Ukraine Connections / Ukraine Adventures will be paid into a trust account until completion of the holiday in accordance with the Package Travel, Package Holidays and Package Tours Regulations 1992"

Credit / Debit Card Charges

Please note that payments by credit / debit card through PayPal incur a charge of 3.8% which will be added and shown on the invoice. Clients making payments through PayPal from a country other than from the UK will be responsible for PayPal's cross border fees.

Travel Amendments
All transport timings are provisional and are subject to change. However you will be advised in advance of any major change as per our supplier's booking conditions. On occasions our supplier may find it necessary to alter your holiday, be it a change of accommodation, service or date. Charges will be applied for changing internal transport tickets (time or date) if the changes are requested by you our client.

Cancellations

Should you find it necessary to cancel or amend your holiday, please contact Ukraine Adventures immediately, we will require written confirmation of the cancellation/amendment by the lead name on the booking by return.Cancellation/amendment charges will apply, these charges will increase the nearer to departure the cancellation/amendment is made and can be as high as 100%. The scale of cancellation/amendment charges to be applied generally will be.

Cancellation of apartment rental: 2 nights apartment rental fees or 50% of the total duration booked (whichever is the greatest) will be charged.
Transfers: 50% is still payable
Train, Bus, Coach, Cruises and Internal Flight Tickets: the full amount will be payable once these tickets have been ordered.
Hotel / Resort Reservations: cancellation fees will apply as per each hotel / resorts own terms and conditions
Tours / Excursions/Activities: 1 month - 2 weeks notice -75% of the tour price will be payable. Less than 2 weeks notice - 100% will be payable

The charges will be confirmed to you on receipt of your written instruction to cancel or amend your holiday.

Liability

We are retail agents acting on behalf of our suppliers in connection with the sale of travel and tourism products in Ukraine. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by English law.

This Website also includes links to external websites. These sites are in the majority of cases links to related sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Websites and we accept no liability for losses or damage caused by using this information. The information on our websites are as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of our Websites.

Our quotation and or booking confirmation will make reference to these Terms and Conditions

Your statutory rights are not affected and any dispute will be administered by English law.

Complaints
Any complaints in respect of the travel product or service specified must be made within two weeks of the end of the holiday or journey concerned. All complaints will be acknowledged within 7 days and a full reply sent within 28 days.
We encourage feedback about our Website or the travel products supplied. Please contact us if you have any comments whether good or bad.

Data Protection and Privacy
The information we collect on our customers is only collected through our order process and under no circumstances will this information be passed onto third parties. Information about the number of visitors to our websites is also collected through the use of a facility offered to us by our website hosting company.

All our customer records are stored safely and under no circumstances will any information be divulged to any third party. The only information we keep is the name and address and contact details of our customers together with details of the travel product booked.

You may elect to join our mailing list and we will send you regular newsletters and details of special offers. You can withdraw from our mailing list at any time.



Travel, Tourism and Holidays Specialists to Kiev, Around Ukraine and Crimea